Train Walk Poop – Privacy Policy

Effective date: 6/15/2022
Last updated: February 12, 2026

Train Walk Poop (“Train Walk Poop,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit https://trainwalkpoop.com (the “Website”), communicate with us, and use our services such as dog training, boarding, and daycare (collectively, the “Services”).

This policy is provided for transparency and may exceed what is strictly required for some small businesses and jurisdictions.

1) Contact Us

Train Walk Poop
3162 S 300 W, South Salt Lake, UT 84115
Free Consultations: 801-516-4012
Customer Service: 801-613-1364
Privacy inquiries: contact us using the Website form

2) Scope

This Privacy Policy applies to information we collect:

• On the Website (including forms and tracking technologies),
• Through our customer systems (including the Gingr client portal/intake tools),
• Through our communications (email, phone, and SMS/text),
• In connection with providing the Services (including progress updates).

It does not apply to third-party websites or apps you may access through links on our Website. Those third parties have their own policies.

3) Information We Collect

A. Information you provide

We may collect:

• Contact information: name, email address, phone number, mailing address.
• Service and scheduling information: service requests, training goals, appointment preferences, notes you provide.
• Pet information: your dog’s name, breed, age, behavior history, temperament notes, feeding instructions, allergies, medications, emergency contact, and other information you choose to provide.
• Vaccination and related records you provide: such as proof of vaccinations and veterinarian contact details (commonly required for boarding/daycare).
• Communications: emails, texts, call notes, messages, and other content you send to us.
• Photos/videos: we may capture or receive photos/videos of your dog for progress updates and, where appropriate, marketing (for example, if you provide permission or as otherwise allowed by law).

B. Information collected automatically (online)

When you use the Website, we (and our service providers) may automatically collect:

• Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, links clicked, referring/exit pages, timestamps, and similar usage information.
• Approximate location: generally derived from IP address (e.g., city/state).
• Cookies and similar technologies: see Section 6.

C. Information from third parties

We may receive information from:

• Service providers we use to run our business (e.g., CRM, scheduling, communications, payment),
• Advertising/analytics partners (e.g., Google and Meta) through cookies/pixels (see Section 6),
• Social media platforms if you interact with our pages, subject to your settings and their policies.

4) How We Use Information

We use information to:

• Provide, operate, and improve the Website and Services.
• Evaluate needs and recommend training programs.
• Schedule and deliver training, boarding, and daycare.
• Provide daily progress updates (including notes and potentially photos/videos) via email and/or SMS.
• Respond to inquiries and provide customer support.
• Process payments and manage billing.
• Send service/administrative communications (confirmations, reminders, receipts, policy updates).
• Send marketing communications (newsletters, offers, educational content) where permitted by law.
• Measure marketing performance and improve our advertising.
• Maintain safety and integrity, prevent fraud, and comply with legal obligations.

5) How We Disclose Information

We may disclose information to:

A. Service providers (processors)

We share information with vendors who help us operate, such as:

• GoHighLevel (CRM, forms, marketing automation, communications)
• Gingr (customer portal, intake forms, pet records, scheduling/boarding operations)
• Stripe (payment processing through our GoHighLevel account connection)
• Hosting, security, analytics, and IT vendors
• Email/SMS delivery providers used through our platforms (including any applicable sub-processors)

These vendors are authorized to use personal information only as needed to provide services to us.

B. Advertising and analytics partners

We may disclose information (often through cookies/pixels/tags) to:

• Google (e.g., Google Analytics, Google Ads)
• Meta (e.g., Meta Pixel)

See Section 6 and Section 7 for choices.

C. Legal, safety, and compliance

We may disclose information if we believe it is necessary to comply with law, protect rights/safety, investigate fraud, or enforce our terms/policies.

D. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

E. With your direction/consent

For example, if you request we communicate with a veterinarian or emergency contact.

6) Cookies, Pixels, Analytics, and Advertising

We use cookies and similar technologies (such as pixels and tags) for:

• Essential functions (site functionality, security)
• Analytics (understanding site usage and improving performance)
• Advertising/remarketing (showing ads to people who visited our site and measuring ad performance)

Google Analytics

We use Google Analytics to understand how visitors use the Website. Google may collect information such as your IP address and device/usage information. You can learn more about Google’s practices on Google’s sites, and you may use the Google Analytics opt-out browser add-on if desired.

Google Ads / Remarketing

We may use Google Ads features (including remarketing) to show ads and measure conversions. You can manage ad personalization in your Google account and may opt out of certain targeted advertising through industry tools (see below).

Meta Pixel (Facebook/Instagram)

We use the Meta Pixel to measure advertising performance and support remarketing on Meta platforms. You can manage ad preferences in your Meta account settings and through device-level privacy controls.

reCAPTCHA

Our forms may be protected by Google reCAPTCHA, which helps prevent spam and abuse. reCAPTCHA may collect device and usage information for security purposes. Use of reCAPTCHA is subject to Google’s privacy policy and terms.

Browser controls and industry opt-outs

You can control cookies through your browser settings (blocking or deleting cookies). You can also use industry opt-out tools (where available), such as:

• Digital Advertising Alliance (DAA): https://optout.aboutads.info/
• Network Advertising Initiative (NAI): https://optout.networkadvertising.org/

Blocking cookies may affect some Website features.

7) Your Privacy Choices (Opt-Out of Analytics/Advertising)

We provide an opt-out option for certain analytics and advertising technologies used on the Website.

To opt out: Enable browser-based privacy signals (such as Global Privacy Control) where supported. Where feasible, we will treat such signals as a request to opt out of certain tracking used for advertising.

When you opt out, we will make commercially reasonable efforts to limit the use of non-essential analytics/advertising technologies on the device/browser you used to submit your request (recognizing that some controls depend on cookies and your browser settings). If you clear cookies or change browsers/devices, you may need to opt out again.

8) SMS/Text Messaging

If you provide your mobile number, we may send texts for service-related purposes (e.g., scheduling, reminders, progress updates) and, where permitted by law, marketing messages.

• Opt out: Reply STOP to unsubscribe.
• Help: contact us at 801-613-1364.
• Rates: Message and data rates may apply.
• Consent: Your consent to receive texts is not a condition of purchase.

9) Your Choices and Requests

• Email marketing: You can unsubscribe using the link in marketing emails. You may still receive non-marketing emails (e.g., receipts, confirmations).
• Update information: You may update certain information through the Gingr portal (if available) or by contacting us.
• Privacy requests: You may contact us at info@trainwalkpoop.com to request access, correction, or deletion of certain information, subject to verification and legal/business exceptions.

10) Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11) Data Retention

We retain personal information for as long as reasonably necessary to provide the Services and for legitimate business purposes (such as recordkeeping, resolving disputes, maintaining safety, and complying with legal obligations). Retention depends on the type of data and why we collected it.

12) Children’s Privacy

The Website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us and we will take appropriate steps to delete it.

13) U.S. State Privacy Disclosures

Privacy laws vary by state. Depending on where you reside and the scope of applicable laws, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to opt out of certain processing (such as targeted advertising), subject to legal exceptions.

How to contact us: Email info@trainwalkpoop.com or call 801-613-1364.

14) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above and provide additional notice where required by law.